Return and Cancellation Policy
At Misaa, we strive to ensure your satisfaction with our products and services. This Return & Cancellation Policy outlines the procedures for returning products and cancelling orders.
- Return Policy:
We accept returns on eligible products within 5 days of purchase or delivery, whichever is later. To initiate a return, please contact our customer service team with your order details and reason for return. Returned products must be in their original condition, unused, and undamaged, with all tags and packaging intact.
Refunds will be issued to the original payment method used for the purchase, minus any applicable shipping fees or restocking charges.
Certain items, such as personalized or custommade products, may not be eligible for return. Please check the product description for specific return conditions.
- Cancellation Policy:
You may cancel your order within [number] hours of placing it, provided it has not already been processed or shipped.
To cancel an order, please contact us immediately with your order details.
If your order has already been processed or shipped, you may still be able to return it following our return policy guidelines.
- Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [number] business days and credited to your original payment method. Shipping costs and any applicable restocking fees may be deducted from your refund amount.
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the resolution process.
- Exchanges:
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.
- Exceptions:
Our return and cancellation policy may vary for certain products or promotions. Please refer to the specific terms and conditions provided with each offer.
- Contact Us:
If you have any questions or concerns about our Return & Cancellation Policy, please contact our customer service team for assistance.
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website. Thank you for choosing Misaa.
Last updated: 11-04-2024